Terms & Privacy
Consumer Data Privacy Policy
At Ventu, we value your privacy and are committed to protecting your personal information. This Consumer Data Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services. This policy complies with Costa Rican laws, including the Law on Protection of Personal Data (Law No. 8968).
Information We Collect
Personal Information: Name, address, email, phone number, driver's license details, payment information.
Usage Data: Information about how you use our platform, including IP address, browser type, access times, pages viewed, and the referring URL.
Vehicle Information: Details about the vehicles listed or rented, including registration, condition, and location.
How We Use Your Information
To Provide Services: Facilitate vehicle rentals, process payments, and provide customer support.
To Improve Our Services: Analyze usage patterns to enhance user experience and improve our platform.
Marketing and Communication: Send promotional materials and updates about our services (with your consent).
Legal Compliance: Comply with legal obligations and enforce our terms and conditions.
How We Share Your Information
With Other Users: Limited information shared with Owners and Renters to facilitate rentals (e.g., name, contact details).
Third-Party Service Providers: Payment processors (like Stripe), customer support, and IT service providers, all of whom are bound by strict data protection agreements.
Legal Authorities: When required by law or to protect our rights and the safety of others.
Data Security
Encryption: Data transmitted between your browser and our servers is encrypted using SSL.
Access Controls: Personal data access is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.
Your Rights
Access and Correction: You can access and update your personal information through your account settings.
Data Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
Consent Withdrawal: You can withdraw your consent to data processing at any time, which may affect your ability to use certain services.
Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Afterward, data is securely deleted or anonymized.
Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated to you via email or through our platform. Continued use of our services implies acceptance of the updated policy.
Compliance with Costa Rican Law
This policy complies with Costa Rican laws, including the Law on Protection of Personal Data (Law No. 8968), ensuring the protection and privacy of your personal information.
Contact Us
If you have any questions or concerns about this policy, please contact us at support@ventucr.com
